File Is Password Protected: Blocker

Message received: This file is protected by a password, so we cannot read it.

Alert level: Blocker. This blocker stops printing. The file cannot continue until it is fixed.

Applies to: Interior and cover files.

Meaning

Your PDF needs a password to open, or has security settings that stop other programs from reading it. Our system cannot process protected files.

Necessary actions

1. Re-export your PDF without a password or security settings:
   • InDesign / Illustrator: In the export dialog, open the Security section (if shown) and make sure no password is required.
   • Word: File → Save As → PDF → Options, and untick Encrypt the document with a password.
2. If you only have the protected PDF, remove the protection in Acrobat Pro: open File → Properties → Security, set Security Method to No Security, enter the password if asked, then save.

Screenshot to capture (team): Acrobat Pro, File → Properties → Security tab, with Security Method set to "No Security".
Save as: FAQ_PDFPASSWORD_01_acrobat-security-settings.png

3. Upload the new file. Preflight will check it again automatically.

Can I proceed without fixing it?

No. This is a blocker. Remove the password and upload the file again.

Still need help? Email our support team at filesupport@acutrack.com and include your Artwork number with the alert. We will be happy to take a look.