Inbound Shipments

An Inbound Shipment is a notice you create in your portal to inform our team about products you're sending to our Livermore warehouse. It tells us what to expect, when to expect it, and how much — so we're fully prepared to receive your shipment without delay.

Why do I need to create an Inbound Shipment? 
All products sent to our Livermore warehouse must have a corresponding Inbound Shipment entry created before they arrive. This alerts our receiving team so they can prepare accordingly. Shipments that arrive without a prior entry may experience receiving delays.

How do I create a new Inbound Shipment?

1. Log in to your portal.
2. From the left menu, navigate to Warehouse → Inbound Shipments.
3. Click the New button.
4. Enter the Estimated Delivery Date.
5. Select the warehouse (Livermore).
6. Search for and select the products you're sending, and add them to the shipment.
7. Enter the quantity for each product.
8. Submit the entry before dispatching your shipment.

Can I add multiple products to a single Inbound Shipment? 
Yes. You can search and select one or more products and add them all to the same shipment entry.

What happens after I create the entry? 
Our warehouse team is notified and will be ready to receive your products. Once your shipment arrives and is processed, we'll update the status and notify you.

Are there any packaging or labeling requirements I should know about? 
Yes. Before sending your shipment, please review our receiving guidelines for the Livermore warehouse: Product Receiving Guideline — Livermore Warehouse.

What if I send products without creating an Inbound Shipment first? 
Your shipment may experience delays in being received and processed. Always create the Inbound Shipment entry in advance to avoid this.