The Acutrack Fulfillment Extension Center in Southern California operates as an extension of Acutrack’s fulfillment infrastructure. This facility is deployed to support operational capacity and may only be used when authorized by the Acutrack team.

General Warehouse Information

What are the receiving hours?

Our warehouse receiving hours are:

Monday – Friday
8:00 AM – 4:00 PM PST

The facility includes a loading dock for deliveries.

What is the correct shipping address?

US West Hub – 1
28010 Eucalyptus Ave
Moreno Valley, CA 92555
United States

Receiving Shipments

What is a Warehouse Receiving Order (WRO)?

Before shipping products to the warehouse, you must submit a Warehouse Receiving Order (WRO).

Please email the following product information to:

📧 t1support@acutrack.com

Required information includes:

Product Details

• Product Name
• SKU
• UPC
• Quantity

Shipment Details

• Number of pallets
• Number of packages per pallet
• Dimensions and weight of each pallet

After submission, Acutrack will provide pallet labels.

⚠️ Important:
Pallet labels must be applied to each pallet before the shipment arrives at the warehouse.

Do I need to schedule a delivery appointment?

Yes.

All deliveries require an appointment scheduled at least 24 hours in advance.

To schedule an appointment:

📧 t1support@acutrack.com

Are barcodes required on all products?

Yes.

Each item must have a clearly visible and scannable barcode attached to the product.

If your products do not have barcodes, please contact:

📧 t1support@acutrack.com

Our team can assist with:

• Generating scannable barcodes
• Adding products to your Acutrack portal

⚠️ Note:
Additional charges may apply for barcode label printing and application services.

Is a packing slip required?

Yes. A packing slip is mandatory for every shipment.

The packing slip must include:

• Your company name
• Product names
• Scan code for each SKU
• Quantity for each SKU

Please also email a copy of the packing slip in advance to:

📧 w1receiving@acutrack.com

⚠️ Shipments received without a proper packing slip may result in receiving delays or additional fees.

How should products be packaged?

Each SKU must be packed in separate boxes.

Please do not mix different products (SKUs) in the same box.

Failure to separate products properly may result in:

• Receiving delays
• Additional sorting fees

What happens after my shipment is received?

Once your shipment is received and processed in our system, you will receive a notification confirming:

• Quantity listed on the packing slip
• Quantity received in good condition
• Quantity received damaged (if any)

If you need assistance with shipments or receiving procedures, please contact:

📧 t1support@acutrack.com