1. What are your receiving hours?
Our warehouse receiving hours are:
Monday – Friday
8:00 AM – 3:30 PM PST
We have a loading dock available for deliveries.
2. Do I need to schedule an appointment?
Yes.
For container deliveries, an appointment is required at least 24 hours in advance.
To schedule an appointment:
📞 Call: (888) 234-3472, Option 2
📧 Email: w1receiving@acutrack.com
Please allow a minimum of 48 hours for us to receive and inventory your products once delivered.
3. What is the correct shipping address?
All shipments must be sent to:
Receiving Department
Acutrack Inc
350 Sonic Avenue
Livermore, CA 94551
4. Are barcodes required on all products?
Yes.
Each item in your shipment must have a clearly visible, scannable barcode attached to the product.
If you are sending products without barcodes:
Please contact your Customer Service Manager at t1support@acutrack.com
Our team can assist with generating scannable barcodes and adding products to your portal.
Please note:
There will be additional charges for barcode label printing and application services.
5. Is a packing slip required?
Yes — a packing slip is mandatory for every shipment.
The packing slip must include:
Your company name
Product names
Scan code for each SKU
Quantity for each SKU
Additionally, please email a copy of the packing slip in advance to:
📧 w1receiving@acutrack.com
Shipments received without a proper packing slip may result in delays or additional fees.
6. How should products be packaged?
Each SKU must be packed in separate boxes.
Please do not mix different products (SKUs) in the same box.
Failure to separate products properly may result in:
Receiving delays
Additional sorting fees
7. What happens after my shipment is received?
Once your products are received and entered into our system, you will be notified with the following details:
Quantity per packing slip
Quantity received in good condition
Quantity received damaged
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