To facilitate a streamlined and effective receiving process, we respectfully ask for your cooperation in following the guidelines outlined below. Adhering to these instructions will assist us in preventing delays and mitigating any potential additional charges.
Receiving Hours and Location:
Our warehouse has a loading dock. The warehouse operates for receiving purposes from Monday to Friday, between 8 AM and 3:30 PM PST. If you plan to send containers, please arrange an appointment at least 24 hours in advance by calling (888) 234.3472, option 2. Please allocate a minimum of 48 hours for us to receive and inventory your products.
Shipping Address: For all shipments, kindly use the following address:
350 Sonic Avenue
Livermore, CA 94551
For each item within your shipment, it is crucial to have a scannable barcode, which can be either a UPC (Universal Product Code), an ISBN, or a unique barcode dedicated to the product. In instances where we receive products lacking a barcode, we will affix a barcode to EACH item. This service incurs a $20 setup fee, in addition to a charge of $0.25 per label applied.
Packing Slip Mandatory:
Every shipment should be accompanied by a comprehensive packing slip that clearly lists your company name, the names of the products, and the quantities for EACH SKU. Please send an advance copy of the packing slip via email to firstname.lastname@example.org.
We kindly ask that you package each type of item (SKU) in separate boxes. Please refrain from combining different products within a single box. Failure to follow this guideline may lead to extra charges and delays in the receiving process.
Receiving Verification: Upon receiving your products and adding them to our system, we will promptly notify you with the following information:
- Quantity as per packing slip
- Quantity in good condition
- Quantity damaged
To verify that the quantity in good condition matches your records, please log in to the portal and navigate to Reports / Inventory.
We appreciate your cooperation in following these guidelines, which will facilitate a seamless receiving process for your shipments.