How does Acutrack’s Canadian fulfillment center work?

Acutrack now supports book fulfillment from its Canadian fulfillment center in Ontario, Canada, enabling customers to expand their marketing and sales reach within Canada.
By fulfilling books locally from Canada, customers benefit from:

• Lower delivery costs
• Faster shipping times
• No customs processing on outbound orders
• Improved consumer confidence, as books are delivered via local Canadian carriers

Inventory Transfer & Setup
The Acutrack Canadian facility operates purely as a fulfillment center. Books must first be shipped from Acutrack’s Livermore, California location to Canada. 

• Based on your forecast, Acutrack coordinates the cross-border transfer of inventory. 
• Once transferred, inventory will be visible and manageable at both U.S. and Canadian locations through the Acutrack portal
• The logistics cost (shipping, customs, and handling) is provided by the Acutrack support team and must be paid upfront
• This all-inclusive transfer process typically takes approximately 12 business days before inventory becomes available at the Canadian center

Order Fulfillment & Shipping Costs
You will work with Acutrack’s integration team to map your orders to Canadian postal shipping services.

• Fulfillment fees remain identical to your current agreement
• Canadian postage is applied separately, based on zone-based pricing (per the attached rate sheet)
• Shipping costs vary by destination zone within Canada

Geographic Distribution of Canadian Orders
Based on aggregated historical fulfillment data, Canadian orders tend to be highly concentrated in a defined set of postal zones, as shown in the chart/table below.
The largest share of orders is concentrated in the top zones, with:

• A1-318 accounting for approximately 20% of total order volume
• B2-322 and D2-327 each contributing about 12%
• Several additional zones (G3-335, A2-319, G3-334) each representing 8–9% of orders
• Collectively, the top 6–8 zones account for the majority of Canadian shipments, while the remaining zones form a long tail of lower-volume destinations, each representing 1–6% or less of total orders.