Auto-Pay (Auto Charge)

What is Auto-Pay (Auto Charge)?

Auto-Pay, also known as Auto Charge, is a simple and reliable way to ensure your monthly invoices are paid automatically on the due date using your preferred payment method. It helps keep our work together running smoothly and without interruption.

Why do we recommend enabling Auto-Pay?

At Acutrack, we view our work with you as an ongoing partnership. Auto-Pay helps support that partnership by:

• Ensuring timely payments

• Preventing service interruptions

• Reducing administrative back-and-forth

• Allowing both teams to stay focused on what matters most

Timely payment is essential to maintaining consistent service, and Auto-Pay is the easiest way to make that process seamless for everyone.

Where can I review my invoice details?

We believe in transparency. You can view complete and detailed invoice information at any time through our Fulfillment Portal, where each charge is clearly outlined for your review.

What if I have questions or concerns about an invoice?

We’re always here to help. If you have any questions or concerns about an invoice, simply create a support ticket by emailing t1support@acutrack.com, and our team will work with you to address your concerns promptly.

Our goal is to resolve questions quickly and collaboratively, reinforcing the strong working relationship we’ve built together.

How do I set up Auto-Pay?

You can enable Auto-Pay directly from your invoice email by following these steps:

1. Select Pay Invoice Electronically in the invoice email

2. Choose your preferred payment method

3. Enter your card information

4. Check Save and authorize

By checking Save and authorize, Auto-Pay will be enabled for future invoices, helping ensure payments are handled automatically and on time.

What does “Save and authorize” mean?

Selecting Save and authorize allows us to securely store your payment method and automatically process future invoices. This authorization can be removed at any time.

Can I turn Auto-Pay off if needed?

Yes. We understand that needs change. Auto-Pay can be disabled at any time by:

• Contacting your client and requesting the change, or

• Updating your preferences directly in the Customer Portal

How do I manage Auto-Pay in the Customer Portal?

To manage or disable Auto-Pay through the Customer Portal:

1. Use the Customer Portal link found at the bottom of your invoice next to “Use this link to pay online”

2. Create an account if you do not already have one

3. Log in to your account

4. Select the Gear Icon in the top-right corner

5. Choose Auto pay is on from the dropdown

6. Select Edit

7. Uncheck Automatically Pay Bills

8. Select Save

When will my payment be processed?

Payments are processed automatically on the invoice due date, helping ensure everything stays on track without requiring manual follow-ups.

Is Auto-Pay secure?

Yes. Your payment information is handled securely using industry-standard encryption and payment security practices.

We appreciate the trust you place in Acutrack and value the partnership we’ve built together. Enabling Auto-Pay helps us continue delivering consistent, reliable service—and we’re always here to support you every step of the way.