Learn Book Fulfillment Portal

Welcome to Acutrack’s Online Portal

You can access it here: https://app.acutrack.com/identity/login

The Acutrack Online Portal consists of two separate applications:

• Fulfillment – for managing order fulfillment and logistics
• Book Print – for handling artwork and book printing. For now, use this for book printing and the approval process only.

This article focuses on the features available within the Fulfillment application.

Fulfillment Portal

Orders

How do I search for an order?

Go to Orders → Order List and use the search bar to find orders by order number, SKU, customer name, or other details.

How do I place a manual order?

1. Go to Orders → Place Order.
2. Enter the customer and shipping information.
3. Add the products and quantities.
4. Select the shipping method. Choose UniUni for most standard domestic shipments.
5. Click Submit to create the order.

How do I import multiple orders?

You can upload orders in bulk using Orders → Import Orders. Upload your order file in the supported format to create multiple orders at once.

Can I export my order data?

Yes. Go to Orders → Export Orders to download order data for reporting or record keeping.

How do I cancel, hold, or release an order?

1. Go to Orders → Order List.
2. Select the order.
3. Choose one of the available actions:
   • Cancel – stops the order from processing.
   • Hold – temporarily pauses the order.
   • Release – resumes processing for a held order.

How do I edit an order?

1. Go to Orders → Order List.
2. Open the order and click Edit Order.
3. Update the necessary details and save your changes.

Can I reorder a previous order?

Yes. Open the order details and click Re-Order to create a new order using the same products and information.

How do I update the shipping address for an order?

1. Open the order in Order Details.
2. Select Update Shipping Address.
3. Enter the new address and save.

How do I track an order?

Go to Order Details and select Track Order to view shipment status and tracking information.

Can I upload shipping documents?

Yes. Open the order and use Upload Shipping Document to attach customs forms or other required documents.

Products

How do I search for a product?

Go to Products → Product List and use the search bar to locate products by SKU or name.

How do I set up a new product?

1. Go to Products → Set Up Product.
2. Enter the product information, including SKU, description, and details.

Can I activate or deactivate a product?

Yes. Products can be activated or deactivated from the Product List page.

How do I hold or release product shipments?

You can pause or resume shipments for a product using the Hold / Release Shipments option in product settings.

How do I edit product details?

1. Go to Products → Product Details.
2. Select Edit Product and update the information.

How can I check product inventory?

Open the product and select View Stock to see current inventory levels.

How do I map my shopping cart SKU to Acutrack?

Use Set Up / Map Shopping Cart SKU to connect your store’s SKU with the corresponding product in the Acutrack system.

Can I enable lot tracking?

Yes. Enable Lot tracking in the product settings to track inventory batches.

Can I enable serial number scanning?

Yes. You can enable Serial Number Scan in product settings for products that require serial tracking.

Bundle Products

What is the bundle product list?

The Bundle Product List shows all bundle products configured in your account.

How do I search for a bundle product?

Go to Bundle Products → Search Bundle Products and enter the bundle SKU or name.

How do I create a bundle product?

1. Go to Set Up Bundle Product.
2. Enter the bundle SKU and details.
3. Add the individual products and quantities.
4. Save the bundle.

Can I activate or deactivate a bundle product?

Yes. Bundle products can be activated or deactivated from the bundle product list.

Warehouse

How do I view my warehouses?

Go to Warehouse → Warehouse List to see all warehouses linked to your account.

How do I view warehouse details?

Select a warehouse from the list and click View Warehouse to see its details.

Can I see which products are stored in each warehouse?

Yes. Use View Products by Warehouse to see inventory stored in each warehouse location.

How do I manage my return address?

Go to Warehouse → Manage Return Address to add or update your return shipping address.

What are inbound shipments?

Inbound shipments allow you to notify Acutrack of products being sent to the warehouse for inventory.

Analytics

Where can I view reports?

Go to Analytics → Reports to access all available reporting tools.

What reports are available?

The portal provides several reports, including:

• Invoice Monthly Report
• Order Report
• Order Report by Products
• Order Report by Shipping Method
• Inventory Report
• Order Log

These reports help you track fulfillment activity, orders, and inventory.

Settings

How do I manage users?

Go to Settings → Manage User to view and manage portal users.

How do I add a new user?

1. Go to Manage User.
2. Click Add User.
3. Enter the user’s information and save.

Can I activate or deactivate users?

Yes. Users can be activated or deactivated from the user management page.

What is shipping delay and how do I set it?

Shipping delay allows you to add a processing delay before orders are released to the warehouse.

You can configure this in Settings → Set Up Shipping Delay.