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Learn Book Fulfillment Portal

Antony
Updated

Welcome to Acutrack’s Online Portal

Log in here: app.acutrack.com

The Acutrack Online Portal has two separate applications:

  • Fulfillment – manage orders, inventory, and shipping.
  • Book Print – upload artwork and approve book proofs. For now, use it for printing and approvals only. See Book Artwork Upload and Proofing Process.

This article covers the Fulfillment application.

Jump to: Orders | Products | Bundle Products | Warehouse | Analytics | Settings

Fulfillment Portal

Orders

How do I search for an order?

Go to Orders → Order List and search by order number, SKU, customer name, or other details.

How do I place a manual order?

  1. Go to Orders → Place Order.
  2. Enter the customer and shipping information.
  3. Add the products and quantities.
  4. Select the shipping method. Choose UniUni for most standard domestic shipments.
  5. Click Submit.

How do I import multiple orders?

Go to Orders → Import Orders and upload your order file in the supported format.

Can I export my order data?

Yes. Go to Orders → Export Orders to download your order data.

How do I cancel, hold, or release an order?

  1. Go to Orders → Order List and select the order.
  2. Choose an action:
    • Cancel – stops the order from processing.
    • Hold – pauses the order.
    • Release – resumes a held order.

Please note that the order can be canceled only if it is a "New" state

How do I edit an order?

  1. Go to Orders → Order List.
  2. Open the order and click Edit Order.
  3. Make your changes and save.

Can I reorder a previous order?

Yes. Open the order and click Re-Order to create a new order with the same products and details.

How do I update the shipping address for an order?

  1. Open the order in Order Details.
  2. Select Update Shipping Address.
  3. Enter the new address and save.

How do I track an order?

Open the order in Order Details and select Track Order.

Can I upload shipping documents?

Yes. Open the order and use Upload Shipping Document to attach customs forms or other documents.

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Products

How do I search for a product?

Go to Products → Product List and search by SKU or name.

How do I set up a new product?

  1. Go to Products → Set Up Product.
  2. Enter the SKU, description, and other product details.

Can I activate or deactivate a product?

Yes, from the Product List page.

How do I hold or release product shipments?

Use Hold / Release Shipments in the product settings.

How do I edit product details?

  1. Go to Products → Product Details.
  2. Select Edit Product and update the information.

How can I check product inventory?

Open the product and select View Stock.

How do I map my shopping cart SKU to Acutrack?

Use Set Up / Map Shopping Cart SKU to link your store’s SKU to the matching Acutrack product.

Can I enable lot tracking?

Yes. Turn on Lot tracking in the product settings to track inventory batches.

Can I enable serial number scanning?

Yes. Turn on Serial Number Scan in the product settings.

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Bundle Products

What is the bundle product list?

The Bundle Product List shows all bundles set up in your account.

How do I search for a bundle product?

Go to Bundle Products → Search Bundle Products and enter the bundle SKU or name.

How do I create a bundle product?

  1. Go to Set Up Bundle Product.
  2. Enter the bundle SKU and details.
  3. Add the individual products and quantities.
  4. Save the bundle.

Can I activate or deactivate a bundle product?

Yes, from the Bundle Product List.

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Warehouse

How do I view my warehouses?

Go to Warehouse → Warehouse List.

How do I view warehouse details?

Select a warehouse from the list and click View Warehouse.

Can I see which products are stored in each warehouse?

Yes. Use View Products by Warehouse.

How do I manage my return address?

Go to Warehouse → Manage Return Address to add or update it.

What are inbound shipments?

Inbound shipments let you tell Acutrack about products you’re sending to the warehouse, so we can receive them into your inventory.

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Analytics

Where can I view reports?

Go to Analytics → Reports.

What reports are available?

  • Invoice Monthly Report
  • Order Report
  • Order Report by Products
  • Order Report by Shipping Method
  • Inventory Report
  • Order Log

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Settings

How do I manage users?

Go to Settings → Manage User.

How do I add a new user?

  1. Go to Settings → Manage User.
  2. Click Add User.
  3. Enter the user’s information and save.

Can I activate or deactivate users?

Yes, from the Manage User page.

What is shipping delay and how do I set it?

Shipping delay adds a waiting period before orders are released to the warehouse, giving you time to make changes. Set it in Settings → Set Up Shipping Delay.

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