Getting Started

This article is designed to give you a brief summary of how to get started with Acutrack, Inc and how we will work together as a team to take your account live. 

Setting up your account
You will be assigned a customer success manager, who will be your point of contact from this moment forward. The sales team would ensure a smoother account transfer by staying involved in the account setup

• Finance details: Establish credit and review payment process
• Project details: Review print production, file specifications, and delivery timelines
• Technical details: Overview of the integration process, shipping methods

Account and Product Setup:
Secondly, our team will set up your account and product (SKUs) in our portal. We need your help to provide details about your product! Please refer to this article for the details that you need to collect. If you have any questions or need any further assistance, please feel free to contact your account manager and they'd be more than happy to help.

Your eCommerce Store:
It is expected that you set up your eCommerce store with the products, shipping methods, prices, and payment options prior to integrating with Acutrack. Please note that when an end-user makes a purchase in your store, the shopping cart will collect all payments and deposit them to your merchant account. This includes product purchase cost and shipping cost. Acutrack will not receive any payment directly from your shopping cart or your end-users. 

Integration with Acutrack:
Once you’ve correctly updated your store and your product is properly set up in the Acutrack portal, your account manager will initiate the integration process with our technical team. The technical team will work with you or your technical department to “map” the integration between your store and our system. (Please note: our integration support is conducted via email).

Processing Live Orders:
We recommend that you closely monitor the live orders in the portal as shipping costs will be updated as soon as an order is shipped. If you have any questions regarding the products, shipping methods, or costs, please contact your account manager immediately.

Print Production:
If your product involves print production, our project managers will contact you within two business days after meeting your account manager. The project manager will define the production objectives with you and our printing department and will keep you up to date with the production status.

Product Receiving:
Please coordinate any shipments to our warehouse team via receiving@acutrack.com. Refer to these articles for receiving guidelines to our warehouses

Invoice:
You will be invoiced at the end of each month. This includes fulfillment fees, shipping charges, product set up fees, and maintenance fees when/if applicable. Print projects are billed at the time of product delivery.  

Should you have any further questions about getting started, please reach out to your sales contact. We look forward to developing a successful partnership with you! 

Acutrack, Inc.