Why do I get account on hold message even though I've paid my invoice?
Timing. Invoices are generated at the end of each business day, and payment status is checked overnight twice, once at 12 pm and later again at 6 am PST.
Around midnight, the system checks whether your invoice has been paid. If it hasn't, your account is placed on hold and you'll get a notification, this is meant to prompt payment, not to penalize you. Before our team starts processing orders the next morning, the system checks again and automatically releases the hold if payment has been received by then.
Is there a cutoff time for the automatic release?
Yes!
6 AM PST. Pay before 6 AM PST, and the hold lifts automatically. Pay after 6 AM PST, and your account may remain on hold even though you've paid. In this case, you need to email t1support@acutrack.com with proof of payment, and our team will release the hold manually.
How can I avoid this altogether?
Enroll in auto-pay. With auto-pay, payment is collected automatically and your account stays clear: no midnight checks, no hold risk.
Where can I check my invoice details?
Anytime in the portal. See How do I get details on my invoice for more.