We are moving to daily invoicing. Previously, invoicing was handled on a weekly or monthly basis. Under the new process, invoices will be generated automatically at the end of each business day.
Why are you implementing daily invoicing?
As a fulfillment company, we pay our shipping carriers daily. Daily invoicing allows us to better align billing with these carrier costs and reduces administrative overhead. This change helps us continue to provide reliable and timely fulfillment services.
How does daily invoicing work?
At the end of each day:
- Our automated billing system generates an invoice for that day’s fulfillment and shipping activity
- The invoice is sent to the client
- Payment is collected automatically via auto-pay
Is auto-pay required?
Yes. Auto-pay must be enabled for daily invoicing to work properly. Auto-pay ensures payments are collected automatically and without delay, allowing shipments to continue without interruption.
What happens if a payment fails?
If payment is not successfully collected for any reason:
- The system will automatically place the account on hold
- Shipments will not be processed while the account is on hold
Once payment is received, the system will automatically re-enable the account.
How does the system check account status?
Our system automatically checks payment status at the start of each day. If payment has been received and auto-pay is functioning correctly, the account will be enabled and fulfillment will proceed as normal.
Where can I view my invoices?
You can view by logging into your fulfillment portal, just as you do today
- Daily invoices
- Invoice summaries
- Payment history
What do I need to do to avoid interruptions?
Please ensure that:
- Auto-pay is enabled
- Your payment method is valid and up to date
This will help prevent account holds and ensure uninterrupted fulfillment.