Why do I need to update the Product ID in Acutrack when creating a new funnel in GoHighLevel?

Q: Do I need to update anything in Acutrack when I create a new funnel in GoHighLevel?
Yes. Every time you create or add a new funnel for a product in GoHighLevel, you must update the corresponding Product ID in the Acutrack Portal.

Q: Why is updating the Product ID necessary?
GoHighLevel does not support fixed or custom SKUs. Instead, it generates dynamic SKUs for each product or funnel. Because of this, Acutrack cannot rely on SKUs to identify products.

Instead, our system uses the Product ID mapping in the Acutrack Portal to correctly match and process incoming orders.

Q: What happens if I don’t update the Product ID?
If the Product ID is missing or incorrect:

• Orders may not be recognized
• Orders may fail to download
• Fulfillment may be delayed or skipped entirely

Q: What is the best practice to avoid order issues?
To ensure smooth order syncing:

• Always add or verify the correct Product ID in the Acutrack Portal
• Do this every time you create a new funnel or product in GoHighLevel

Q: When should I check the Product ID mapping?
Immediately after:

• Creating a new funnel
• Adding a new product
• Making changes to an existing funnel setup