The tracking shows my package was delivered, but I didn’t receive it. What should I do?
According to the carrier’s tracking information, the shipment was successfully delivered to the mailbox. Once a package is marked as delivered by the carrier, it is considered completed from the shipping perspective.
If the recipient has not received the package, we recommend the following steps:
Check with other household members or neighbors
Look around the mailbox or delivery location
Contact the local post office for additional delivery details
Can I file a claim for a missing package?
If the shipment was sent using TikTok shipping labels, any claims or coverage are subject to TikTok’s shipping policies and resolution process. We recommend contacting TikTok Seller Support to review eligibility for compensation or reshipment.
What can I do to ensure my customer is satisfied?
To maintain a positive customer experience, you may consider sending a replacement package.
How do I reship an order?
To send another shipment, simply log in to your portal and follow the standard reshipping process.