How do I place a replacement fulfillment order?

If you need to send a replacement order, you can easily do so by reordering the original order in the Acutrack Portal.

Steps to create a replacement order:

1. Log in to the Acutrack Portal.
2. Click the Orders icon in the left-hand navigation pane and select Order List.
3. Use the search bar to locate the original order by entering the previous order number.
4. Select the Order ID to open the order details.
5. Review the original order details and click Re-order.
   This will create an exact duplicate of the original order.

Can Acutrack cover the cost of a replacement order?

If you believe Acutrack should cover the replacement cost due to defective materials or poor packaging, please submit a credit request to t1support@acutrack.com.

Please note:

• Acutrack is generally not responsible for shipping delays or mis-deliveries caused by USPS or UniUni
• USPS shipments are sent using the most economical shipping methods and are not insured or UniUni