Acutrack Billing & Payment FAQ

Acutrack sends all invoices electronically through our secure online billing system, Bill.com. We do not mail paper invoices. This system allows you to receive, review, and pay invoices conveniently and securely online. If you are looking for Fulfillment invoice details, you can access your customer portal

Payment terms

All print production projects are invoiced before the start of the project. We invoice you daily for all fulfillment transactions processed that day, with payment due the same day. If payment is not received by the end of day, your account will be placed on credit hold. We reserve the right to auto-charge your account on file to ensure uninterrupted service. There are options to make payments via ACH or Credit card. If your payments are repeatedly delayed, we have the option to auto-charge your account.

What payment methods are available?

ACH (Bank-to-Bank Transfer: USA Only)

• Available directly through Bill.com
• No additional fees
• Our preferred method of payment
• Allows prompt and secure processing

Credit Card

• Available through Bill.com
• Subject to a 2.9% surcharge fee

Bank Wire Transfer

• Wire instructions are printed on the invoice
• A wire transfer instruction document is also attached for your reference
• Please email t1support@acutrack.com after sending the wire so our team can manually apply the payment
• Wire transfers typically take 1–2 business days to be received and must be manually applied

If you are planning to wire transfer, you may please review payment terms with your CSM.

Why does Acutrack use an online billing system?

Using our secure online system:

• Ensures faster and more secure delivery of invoices
• Eliminates delays associated with mailed invoices
• Provides convenient online payment options
• Helps streamline processing for both your team and ours

We strongly encourage use of this system for timely and efficient payments.