If you're arranging to ship items to Acutrack, you must first get approval from your Customer Success team at t1support@acutrack.com. Once approved, you may be asked to create an inbound shipment request.
What are your receiving hours?
Our warehouse receiving hours are:
Monday – Friday
8:00 AM – 4:30 PM (Pacific Time)
We have a loading dock available for deliveries.
Do I need to schedule an appointment?
Yes. Container deliveries require an appointment at least 24 hours in advance.
To schedule an appointment:
- 📞 Call Sundar Tripathy (925) 215-5673
- 📧 Email: w1receiving@acutrack.com
Please allow at least 48 hours after delivery for us to receive and inventory your products.
What is the correct shipping address?
All shipments must be sent to:
Receiving Department
Acutrack Inc
350 Sonic Avenue
Livermore, CA 94551
Are barcodes required on all products?
Yes. Each item in your shipment must have a clearly visible, scannable barcode attached to the product.
If you're sending products without barcodes:
- Contact your Customer Service Manager at t1support@acutrack.com.
- Our team can generate scannable barcodes and add the products to your portal.
Please note: Barcode label printing and application are charged as additional services.
Is a packing slip required?
Yes. Every shipment must include a packing slip with:
- Your company name
- Product names
- Scan code for each SKU
- Quantity for each SKU
Please also email a copy of the packing slip in advance to w1receiving@acutrack.com.
Shipments that arrive without a proper packing slip may be delayed or charged additional fees.
What happens after my shipment is received?
Once your products are received and entered into our system, we'll notify you with:
- Quantity per packing slip
- Quantity received in good condition
- Quantity received damaged
How are receiving fees calculated?
Each inbound shipment has two receiving charges:
- Per product (SKU): $10.00. Charged once for each unique product in the shipment.
- Per unit: $0.10. Charged for every individual unit we receive.
Example: A shipment has 1 SKU with 500 units.
| Charge | Calculation | Amount |
|---|---|---|
| Product fee | 1 × $10.00 | $10.00 |
| Unit fee | 500 × $0.10 | $50.00 |
| Total | $60.00 |
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