If your order shipped via USPS First class, USPS Media mail, SmartPost postal mail service, or international shipment via USPS First class international or FIMS, there is, unfortunately, no way to make a claim for the lost or delayed or damaged package because these services do not provide any insurance. Let us know if you are interested in third-party insurance services.
Also, please note that we are NOT responsible for delayed or lost or damaged packages when shipped. Even when packages are shipped via FedEx, we are not liable for anything other than issue a credit for the freight costs after filing a successful claim with the carriers.
Please note that if the package is undelivered due to 'issue with address", refused, or incomplete address, we won't be able to recover the cost of postage regardless of the shipping method.
If you need to get another product out to the client, please log in to the Customer Portal to place another order.
If you are using USPS Media Mail, you should be aware of some of the challenges when shipping via media mail.