What should I enter as my shipping address?
For TikTok Shop, your shipping address must be set to Acutrack’s warehouse.
- Warehouse Name: Acutrack
- Address: 350 Sonic Ave, Livermore, CA 94551
This ensures all orders are fulfilled correctly through Acutrack.
What are my options for the return address?
You have two options:
Option 1 (Recommended): Your own return address
- Best for USA-based clients
- Returns are sent directly back to you
Option 2: Acutrack as return address
- Returns are processed through Acutrack
We recommend using your own return address because:
- Faster handling: You can immediately manage returns as they come in
- Lower costs: You avoid Acutrack return processing fees
- More control: You decide how to handle each return (refund, resend, etc.)
What should I do with returned items?
Even if you receive a small number of returns, they can still be valuable:
- Use them for local giveaways or promotions
- Repurpose them for marketing or sampling
- Keep them as backup inventory