Why do I need to create products or bundles in the Acutrack Portal?
Whenever you add a new product or bundle to your shopping site, you must also create the same product or bundle in the Acutrack Portal. This ensures that orders placed on your site can be properly recognized and processed by Acutrack.
The SKU must match exactly between your shopping site and the Acutrack Portal.
Any mismatch can prevent orders from being correctly identified and downloaded into the system.
What is a Gateway SKU and why is it important?
A Gateway SKU connects your shopping platform (such as Shopify, WooCommerce, TikTok Shop, etc.) to the Acutrack system. The Gateway SKU must also exactly match the SKU used in your shopping platform to ensure proper order syncing.
What happens if my SKUs do not match?
If SKUs do not match exactly:
- Orders may fail to sync
- Orders may not be downloaded into Acutrack
- Fulfillment processing may be delayed or interrupted
How do I add a new SKU in the Acutrack Portal?
Follow these steps:
Step 1: Log in
Log in to the Acutrack Portal using your credentials.
Step 2: Go to Products
From the left-hand menu, click Products and select the Product ID you want to update.
Step 3: Open SKU Details
Scroll to the Inventory section, then locate SKU Details.
Step 4: Create a New SKU
Click New and enter all required SKU information.
How do I map a SKU to my shopping cart?
- Under Gateway, select your shopping platform (e.g., Shopify, WooCommerce)
- Under Store Name, select your configured store
- Enter the SKU exactly as it appears in your shopping cart
- Click Save
⚠️ Important: The SKU must match exactly for orders to sync correctly.
Why can’t I activate my product?
A product cannot be activated until the warehouse is enabled.
How do I activate a product after adding a SKU?
Once the warehouse is enabled:
- Set the Active status to Yes
- Your SKU will then be fully configured and ready for use