This article provides a high-level overview of how to get started with Acutrack, Inc. and what to expect as we work together to successfully launch your account.
Your Account Setup & Support Team
Once you begin onboarding, you will be assigned a Customer Success Manager (CSM) who will serve as your primary point of contact.
Your CSM will:
- Coordinate cross-functional teams on your behalf
- Guide you through onboarding and launch
- Support your account post-launch
- Report directly to Raj, CEO of Acutrack
Setting Up Your Products in the Portal
Our team will create your Acutrack portal and provide access so you can:
- Set up your SKUs (products)
- Map those SKUs to your eCommerce store
- Upload your files
- Submit artwork for approval
This process also includes the sample and book print production workflow, which ensures your products are ready for fulfillment.
Preparing Your eCommerce Store
Before integration, you are expected to fully configure your eCommerce store, including:
- Products
- Shipping methods
This step is required prior to connecting your store with Acutrack.
Integration with Your eCommerce Store
Once your book print production is complete and inventory is ready, we will initiate the integration process.
You will be invited to schedule a session with our technical team:
Subject: Final Step Before Going Live: Schedule Technical Review
Meeting Link: https://calendly.com/d/cr9s-yzf-tx4/platform-integration
During this session, we will:
- Map your SKUs between your store and our system
- Verify shipping methods
- Place a test order to ensure everything flows correctly from your store to our fulfillment portal
Processing Live Orders
Once you are live:
- Monitor your orders regularly through the portal
- Shipping costs will update once orders are fulfilled
- Contact your CSM immediately with any questions regarding:
- Products
- Shipping methods
- Costs
Inventory Management
To ensure smooth operations:
- Maintain at least 30 days of inventory at all times
- While we monitor trends and inventory levels, it is ultimately your responsibility to:
- Track inventory
- Notify us when levels fall below a 30-day supply
Support & Communication
For all service-related questions, issues, or requests:
t1support@acutrack.com
- This is the fastest and most reliable way to get support
- You may copy your CSM on emails
- All requests must include t1support@acutrack.com to ensure timely service
Final Note
We’re excited to partner with you and support your success.
Wishing you great success!