Getting Started

Getting Started

• How does Acutrack calculate the storage fees?
• How do I use FTP file upload?
• How do I send assets (artwork, content) for media production services?
• Can you help provide details of your SKUs in our "Product Control sheet"?
• How do I configure shipping cost in my "Shopping cart"?
• Can you send an email notification as soon as you ship an order?

See all 18 articles

Manage Portal

• Managing, Changing, or Recovering Login / Password
• Customer Portal features
• Placing orders
• Cancelling Orders
• Ship Error Activity
• What is a bundle product and how does it work?

Receiving

• Are you shipping products to our Ohio warehouse? Follow our "Product Receiving Guideline"
• Are you shipping products to our Livermore warehouse? Follow our "Product Receiving Guideline"
• Are you importing goods to the USA? Key facts explained.

Billing

• Why do we charge credit card convenience fee?
• How do I wire transfer funds to Acutrack?
• What's Acutrack payment terms?
• How do I get more details about my fulfillment invoice?