Getting Started

Getting Started

• Is Media Mail shipping for me?
• How does Acutrack calculate the storage fees?
• How do I use FTP file upload?
• How do I send assets (artwork, content) for media production services?
• Can you help provide details of your SKUs in our "Product Control sheet"?
• How do I configure shipping cost in my "Shopping cart"?

See all 19 articles

Manage Portal

• How do I make changes to my profile on the customer portal?
• Customer Portal features
• Placing orders
• Cancelling Orders
• Ship Error Activity
• What is a bundle product and how does it work?

Receiving

• Product Receiving Guideline - Cincinnati warehouse
• Product Receiving Guideline - Livermore warehouse
• Are you importing goods to the USA? Key facts explained.

Billing

• Unable to log in to my bill.com account?
• What is the penalty for not paying your invoice?
• Why do we charge credit card convenience fee?
• How do I wire transfer funds to Acutrack?
• What's Acutrack payment terms?
• How do I get more details about my fulfillment invoice?