Steps to place an order:
- Login to the Portal and click on the Orders icon available on the left pane.
- Click on Order List: This will redirect to the Order List page.
- To place a New Order, click on New Button: This will redirect to Create Order Page.
- Enter PO number, optional (Additional PO number, Notes), select a product, enter a quantity, add or select an address, and save the order.
After the order is created, the page will be redirected to the Order Detail page.
2) Place re-order:
Go to Order List, select the order and go to order detail page. Click reorder button.
Enter the Po Number and click save. This will create a new order.
2) Import orders
This feature allows you to import one or more orders. Please click here to read more about this feature.
3) Notify orders from the e-commerce systems to Acutrack:
We are integrated with many shopping carts. Click here to find the supported shopping carts.
If the shopping cart you are using is not listed, please contact our sales team.
Enabling the notification from shopping carts to us is a one-time setup.
Please contact our support team for instructions to integrate these shopping carts with us.
Once the integration is completed, whenever your customer (buyer) places an order in your shopping cart, the shopping cart will automatically notify orders to our system.
Shopping Carts:
The shopping carts allow you to sell products individually and in bundles. Most of the shopping carts have features such as order notification and shipment confirmation API. These APIs allow us to receive orders and send shipping confirmation back to the shopping cart.
Note: Please note that Acutrack does not collect the shipping cost the buyer (your customer) pays to purchase the product from your shopping carts. When the buyer makes the purchase from your shopping cart, the money goes to your bank/merchant account. We charge you the shipping cost on monthly basis for the orders we ship.
Landing Pages:
Marketing funnel websites allow you to create landing pages to sell your products. Most of the marketing funnels have webhooks that notify orders. These webhooks allow us to receive orders. Marketing funnels may not have the feature to receive shipment notifications. However, we can send an email notification with the tracking number directly to your customers. Refer to the article
Subscription Model:
Subscription websites allow members (your customers) to subscribe for a product weekly, monthly, or annually. For the subscribed members, these websites automatically create an order for the subscribed products based on membership, weekly, monthly, or annually. Some of the websites provide order API, which allows us to receive the order created for the subscription. For example, if a member subscribes to a book monthly, an order will be automatically created each month and will be available on their customer portal. We can receive those orders each month and ship the book monthly to your customer.
- Shipping method mapping: Most of the shopping carts export orders with the shipping method you set up in your store for each order. Notify us of all the shipping methods so we can map to our shipping method in our system. If your store does not export the spreadsheet with the shipping method, add an additional column "Shipping Code" in the spreadsheet. Below are the available shipping methods.
Carrier |
Shipping Method |
Domestic / International |
USPS |
Media Mail |
Domestic |
USPS |
Priority |
Domestic |
FedEx |
Ground |
Domestic |
FedEx |
2 Day |
Domestic |
FedEx |
Standard Overnight |
Domestic |
FedEx |
Priority Overnight |
Domestic |
FedEx |
FedEx SmartPost (1LB to 15 Lb.) |
Domestic |
DHL |
DHL Parcel (1oz to 16oz) |
Domestic |
DHL |
DHL Global Mail (Upto 5 LB) |
International |
USPS |
International Priority |
International |
FedEx |
International Economy |
International |
FedEx |
International Priority |
International |
FedEx |
International Ground (only for Canada) |
International |
4) Order notification API:
Using our API is very simple.
Please contact salesteam@acutrack.com to set up an account.
5) EDI Orders:
Retailers like Etsy, Walmart, Target requires EDI integration to process their orders. Our system does not handle EDI automation. These retailers will provide you a vendor portal where you can find the PO's and necessary labels. If you receive orders from these retailers, place the order in our portal as customer pick up, and submit a ticket with the order number and required documents supplied by these retailers. We will print and apply the supplied documents and ship the order. Once the order is shipped, the tracking number will be updated to the order in our portal. Upload this tracking number to the retailers. For third party services and labels please refer to the additional fees https://support.acutrack.com/hc/en-us/articles/360003056574-Description-of-Services
NOTE: We can take pre-orders even if the stock is depleted. Those orders will be placed on hold until the stock is received, at which point they will be fulfilled.
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