You must have an RMA (Return Merchandise Authorization) system implemented for your online store. An RMA system vastly simplifies the entire returns process by providing you with an interface to communicate with the customer and gives you the power to accept or reject the return based on criteria you set. If you accept the return, you can then issue an RMA for the customer to include in the package when they ship the item back to Acutrack.
Do you need to give your client a prepaid shipping label?
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