1. Engagement of Services.
1.1.Project Assignment. Subject to the terms of this Agreement, Acutrack will render certain services and develop certain materials, information, and/or reports (the “Deliverables”).
1.2. Acceptance of Deliverables. All Deliverables, and Client’s obligation to pay for such Deliverables, shall be subject to Client’s review and acceptance of such Deliverables, such acceptance not to be unreasonably withheld. In the event that Client rejects any Deliverables, Client will inform Acutrack of the reasons for such rejection, and Acutrack will use commercially reasonable efforts to promptly modify such Deliverables in accordance with Client’s instructions and will redeliver such Deliverables to Client for testing and/or verification in accordance with the provisions of this section. Unless Client otherwise notified Acutrack that it has rejected any Deliverables, Client shall be deemed to have accepted the Deliverables upon the earlier of (a) Client providing notice to Acutrack that it has accepted the Deliverables, and (b) the thirty (30) calendar day anniversary of the receipt of the Deliverables by Client.
1.3. The client hereby grants to Acutrack the limited right and license to use the Client’s trademarks only regarding the fulfillment of this contract.
2. Compensation. The client will pay Acutrack a fee for services rendered as set forth in the Acutrack Fulfillment agreement.
2.1. If a Project Assignment or Purchase Order expressly permits reimbursement of expenses by the Client incurred in connection with that Project Assignment and/or Purchase Order, Acutrack will be reimbursed for those
2.2. Acutrack will maintain and will cause Acutrack Resources to maintain, accurate books and records associated with the Services, including without limitation, timesheets, work specifications, invoices, and receipts. Such records will be maintained for a period of four (4) years following completion of the Services (as defined in the Project Assignment or PO) to which they relate.
2.3. Book Print/Production services: We require advanced payment for any production services. This payment helps us procure materials and schedule your project. We will schedule a project as soon as payment is confirmed
2.4. Fulfillment services: we invoice you at the end of the month for all fulfillment transactions which are processed during the month. However, if the total fulfillment fees exceed your credit limit, we may choose to generate an invoice at any time. Payment terms for fulfillment invoices are Net 15. Your account will be placed on credit hold if we don’t receive payment in time. If your payments are repeatedly delayed, we have the option to auto-charge your account.
2.5. You have an option to pay via ACH, credit card, PayPal, wire transfer, or mail the check. A credit card requires a 3% convenience fee and PayPal requires a 5% convenience fee
3. Order Processing Time. Acutrack offers the following service level agreement.
3.1Expedited FedEx (Next day & 2-day Service): Orders sent to the warehouse by 8:00 AM local time will be available for carrier pick up the same day. For orders submitted past the cut-off for Same Day Shipping, all orders will be shipped within a 24-hour time period.
3.2Standard orders (Ground service, first-class, media mail): Orders sent to the warehouse by 8:00 AM local time will be available for carrier pick up within 48 hours. All orders will be shipped within a 72-hour time period.
3.3Shipments made during “Peak Season” dates including the first week of December, Mondays during December, December 12th-25th, and New Year’s Eve. During Peak Season dates Acutrack will endeavor to maintain our shipping service level; however, we cannot offer service level guarantees due to unforeseeable spikes in shipping volume.
3.4If any order needs urgent attention, you must use the “Submit a support ticket” in Acutrack’s customer portal.
4. Copyright and Ownership. All title to and ownership of all intellectual property rights in and to Content, trademarks are the exclusive property of the person or entity that owns them. To the best of its knowledge, the Client-supplied product does not violate the privacy or intellectual property rights of individuals or entities and the Client has the legal right to grant Acutrack the license to carry out its obligations as defined in this Agreement.
4.1Except as expressly provided herein, Acutrack shall not copy, modify in any way, reproduce, display, decompile, reverse engineer, store, translate, sell, lease or otherwise transfer, or otherwise use the products. All rights not specifically granted herein to Acutrack are expressly reserved for Client
4.2Client represents and warrants that, with respect to the Content or any information or materials furnished to Acutrack under this Agreement, it has the necessary rights and authority to allow performing the services requested under this Agreement so as not to result in an infringing of any trademark, copyright, patent, trade secret, contract, property right, or third-party rights of any kind, whether statutory, legal or equitable. The client further represents and warrants that having Acutrack perform the services requested will not violate any legal statute, lawful order, or regulation, including, but not limited to, those regarding copyright, obscenity, and national security. The client will indemnify, defend, and hold harmless Acutrack from any claim action or proceeding instituted against Acutrack with respect to any threatened or actual legal action, whether administrative, civil, or criminal, resulting from the Client’s at least negligent breach of this agreement
]4.3Acutrack will defend, indemnify, and hold Client harmless from and against any and all claims, damages, costs, and expenses, including reasonable legal fees and expenses, arising out of or in connection with: (i) Acutrack’s use of Products in a manner not authorized by Client; or (ii) Acutrack’s performance of its obligations under this Agreement
5. Limitation and Warranty Once items are being sent across in good condition to our customers, they are considered free from defects. If by any chance, Acutrack notices a defect in any of the products sent across to you as our customer, Acutrack will therefore carry out the repairs and replacements for the items.
5.1When it comes to changes and refunds, Acutrack will not refund any money to any order that has been made, because in carrying out these services, some materials have been bought to make the project a final wonder. So, you should make sure to verify all sizes and details of orders before they are sent across to us. We do not resale, so under no circumstances is Acutrack going to refund any money to anyone returning anything.
5.2This term and condition should be read appropriately to avoid any loss or damage of items. There should be a written notice within 30 days if any defect is found on items that have been delivered to its customers. If it goes beyond 30 days, Acutrack will not be responsible for any further damage found on an item that has been delivered. Therefore, Acutrack will be redeemed from such liability if any arises. The customer shall return any defective product to Acutrack should Acutrack so request. No product may be returned to Acutrack without written return authorization by Acutrack.
Acutrack offers insurance for your products while in our custody. This insurance covers your inventory against loss or damage caused by Acts of God, Natural disasters, or event of inventory loss by damage or theft.
7. Term and Termination.
7.1Term. This Agreement will continue for twelve (12) consecutive calendar months from the execution of this Agreement, thereafter (“Term”) and shall automatically renew for successive twelve (12) month terms unless canceled in writing by either party at least sixty (60) days prior to the end of that term.
7.2Either party may terminate this Agreement if the other party materially breaches a term or condition of this Agreement and fails to cure such breach within twenty (20) days of written notice specifying the breach.
7.3If your account remains unpaid for a period greater than 60 days, then Acutrack reserves the right, at its sole discretion to reclassify your Account as an “Abandoned Account.” Additionally, any Account that remains unpaid for greater than 120 days will automatically be deemed an Abandoned Account. Upon an Account becoming an Abandoned Account, all rights to ownership of the Account Balance and inventory would then immediately be forfeited by you. Inventory will become immediately and irrevocably unavailable to you, and liquidation proceedings would begin. You agree the inventory would be free and clear of liability, and that you would assume any liability therefore. You would have no rights to the liquidation proceeds. You would also remain liable for any pending Usage Fees above and beyond the liquidation proceeds.
7.4Acutrack charges $49 per month for the use of the Acutrack Portal and all its features. If your average transactions per month are ten or more, Acutrack will waive this fee.
8. Confidentiality. Except as expressly and unambiguously allowed herein, each party will hold in confidence and not use or disclose any Confidential Information and will similarly bind its employees and contractors in writing.
9. Personal Data Protection. In respect of the End User’s privacy, Acutrack will treat the End User’s personal data (such as name, address, or e-mail) as strictly confidential pursuant to relevant laws of data protection.
9.1Acutrack will only collect, store, or use the End User’s personal data to the extent necessary to fulfill the contractual obligations towards the Client.
9.2Acutrack will not use the End User’s personal data for any further or different purposes such as marketing or market research. Acutrack will not sell or forward the personal data of End User’s to any third party.
9.3Acutrack may not assign, sublicense, transfer, encumber or otherwise dispose of this Agreement without the prior written approval of the Client. Except as otherwise provided, this Agreement will be binding upon and inure to the benefit of the parties successors and lawful assigns.
9.4No party shall be deemed in default hereunder for any cessation, interruption or delay in the performance of its obligations due to causes beyond its reasonable control as described by the applicable law.
9.5No waiver or modification of the relations between the parties, including a course of dealing or of performance, shall be effective unless ratified in writing and signed by both parties. Any failure or delay by either party in exercising any right or remedy in one or many instances will not prohibit a party from exercising it at a later time or from exercising any other right or remedy.
10. Miscellaneous. The laws of the State of California shall govern this Agreement without reference to its conflicts of law principles. Avenue for any proceedings to enforce this Agreement shall be in the state or federal courts of Alameda County, California, and each party hereby consents to the exclusive personal jurisdiction of such courts.
THIS AGREEMENT (the “Agreement”) is made between Acutrack, Inc. a California corporation with offices at 350 Sonic Avenue, Livermore, CA 94551 (“Acutrack”), and a company doing business with Acutrack ("Client")
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