Description of Services

• Basic Account Setup/Portal fee: Thisfee includes all essential tasks for establishing your account within Acutrack's billing system, configuring the manufacturing software, and generating your access credentials for the Customer Portal. The Customer Portal is available 24/7, granting you full control over order and inventory management aspects.
  
• eCommerce Integration fee: This fee includes assistance in seamlessly integrating Acutrack with the eCommerce platform of your choosing. 
  • Our support team will send you documentation detailing the integration process with Acutrack. It is imperative that you follow the provided documentation to configure your shopping cart account accordingly. Should you have any questions while following the documentation, our support team is available to provide clarification.
  • In the event that an order notification to Acutrack encounters issues, our support team is prepared to assist with troubleshooting.
  • If you lack the expertise to make adjustments to your shopping cart, we recommend hiring a professional through www.upwork.com.
  • Please note that the standard integration fee does not encompass our support team configuring your shopping cart account or making modifications to it. Should you require our support team's assistance in configuring your shopping cart, an additional hourly fee of $75 will apply, with a minimum charge of 1 hour.
• Email Notification Server
• XML Integration: We provide an XML/API interface that enables you to both submit your order transactions and retrieve shipping tracking information. Our documentation and support are available to assist you throughout the integration process.

Fulfillment Fees:

• Product SetupFee [per SKU]: We apply a $10 product setup fee, which encompasses the creation of your products as inventory items within the customer portal, along with the generation of a unique internal SKU for each product.
• Order Handling Fee [Domestic/International]: The Order Handling Fee is assessed on a per-order basis, encompassing the tasks of Acutrack's operators, which include retrieving orders from the system, printing a pick list, and generating the necessary labels.
• Pick & Pack Fee [Charged per Item within a Single Order]: This fee includes the labor costs of our operators, who are responsible for locating the specified item within Acutrack's warehouse, physically retrieving the product, and packaging it securely into the suitable mailer.
• Mailer Cost [Charged per mailer used to ship the order]: TThis is the charge associated with each mailer required for shipping the order. The cost includes all physical materials and resources used to package the goods.

Shipping:
Domestic Services
USPS First Class and Priority Service
USPS Media Mail
Letter rate envelope or Flat envelope
USPS Smart Post Pricing
FedEx Ground
FedEx Express Service
LTL Freight - Check with our support team for a custom quote

• Third-party account:
  If you need us to utilize a third-party shipping account, kindly select the "customer pick-up" option when placing the order in the portal. Additionally, create a support ticket containing the order number and the designated shipping account number for billing purposes. Please note that this is a manual procedure, and we apply a $15 charge per order for this service.
• Shipping document and label preparation: This encompasses the cost associated with printing and affixing the documents and labels you supply to the package. You can submit documents like "Bill of Lading," "Customs Invoice," and personalized labels through our customer portal.

  Our pricing for this service is structured as follows:

  • For labels requested for up to 5 boxes per order, the cost is $5 per package.
  • If you request labels for more than 5 boxes per order, the charge is reduced to $3 per package.
  • For orders with label requests exceeding 50 boxes, the cost per package is further reduced to $2.
• If you've scheduled a pickup through a different courier service, kindly ensure that you submit all necessary documents through our support ticket system at least 24 hours in advance. Additionally, please verify with our shipping department whether the required documents have been affixed to the package before the courier company arrives for pickup. It's important to note that our shipping department may withhold the package if the appropriate documentation is not provided.

Product Receiving:

• Standard Receiving: T

  This encompasses all services associated with inventory management upon its initial arrival at the warehouse, including unloading, item counting, entry into our online system, and placement within the warehouse.

  Should your items not meet our Receiving Guidelines, there is a possibility that your unit cost per item may rise by up to $0.12 per item.

• Inventory Insurance: You maintain ownership of your merchandise while it is stored in our fulfillment center. Our terms of service explicitly restrict any potential liability on our part in cases of inventory loss, damage, or theft. If you desire additional protection, we recommend contacting a third-party insurance company for coverage.

Return Processing Fee:

Standard Returns: Acutrack will inform you of any returns we receive within 48 to 72 hours. If the product is in good condition, it will be reintegrated into your inventory. However, if the product is opened or damaged, it will be placed in a "reject bin." You have the option to specify how you would like to manage the inventory in the "reject bin." Please note that a return processing fee is applicable to any product that is returned.

Value-Added Services:

• Palletization ($25): Preparation and palletization of goods for shipping.
• Barcoding: Each fulfillment product stored in our warehouse should possess a barcode. Acutrack offers assistance in generating a unique barcode for a nominal fee.
• Labeling (Per unit) : Books - ($20 Set up + $0.25 each unit). Other items - ($100 Set up + $0.35 each unit). As an integral aspect of our commitment to quality and precision in our services, every product must feature a distinct scannable barcode, which our operators can use for verification. This barcode serves as a means to confirm the accuracy of the item before it can proceed to the shipping stage. In cases where your products lack pre-existing barcodes, we are prepared to print and affix barcode labels for the specified fee.
• Assembly ($45 per hr): Should you need any kitting or assembly services for your products, provided that all the necessary materials are supplied to Acutrack, there will be an associated assembly fee. The fee will be determined by Acutrack based on the time taken to complete the assembly task and will be billed accordingly.
• Rush Fee: If a production job needs to be prioritized and completed before a specific deadline, it may incur a rush fee. Your Sales Associate will provide you with information regarding the Rush Fee and whether it applies to the timeline requirements of your particular production job. Please note that all Rush Fees are determined on a case-by-case basis.
• Serial number scanning ($0.60 each): For consumer electronics companies seeking to maintain a record of which customer received a specific product with a designated serial number, we provide serial number scanning capabilities. This facilitates various business processes related to product activation and more.
• Graphics Design ($75 per hr.):  Includes digital proofing if required.
• Marketing Insert 
• Premium Support