Acutrack makes it easy to handle your customer's returns. A package returned for any reason goes to our “Return Management” team. This is how we handle returns:
- If the package has come with original packaging, we identify the specific order which has been returned to us. We do this by checking the tracking number or the original “order number” from the address label. If you have an “RMA” policy, please ensure that the customer encloses RMA label inside the package with the “order number”. In instances where a customer may send their return without any RMA (simply putting it in a package and sending it to our warehouse), we will attempt to match the return with the customer and the order. This is done on a best effort basis.
- Once identified, we inspect for any damages, if none, we add it to our inventory otherwise, we place in the reject bin. (you can advise us how you want to handle damaged returns)
- Once added, we send you an email notification which updates you on the return and our team’s report on the reason of return.