Product ID between our system and your shopping cart should match to properly notify orders from your shopping cart to our system. Your shopping cart may refer the ProductId as SkuNumber / SkuId / Item Number / Item Id.
If your product is setup in our system, you can find ProductId in customer portal under ProductManagement / Fulfillment Product OR ProductManagement / OnDemandProduct
Frequently Asked Questions:
Is it possible to map Multiple Shopping Cart ProductId's to one Product in our system?
Yes. We can setup multiple productId's for one product. Currently this feature is not available in the customer portal. Please contact our sales team if you like to add multiple productId's to one product.
I sell many products in my shopping cart. What happens when my shopping cart notifies an order with mixture of product that DO EXIST and also DO NOT EXIST in your system?
As default, the order will be placed with the product(s) that EXIST in our system. The product(s) that does NOT EXIST in our system will be ignored in the order.
Is it possible to reject an order, when my shopping cart notifies order with mixture of product that Exist and does NOT Exist in your system?
Yes. This is possible. Please contact our sales team to enable this option.