For some of the common tasks as listed below, you can make updates yourself. For other changes, such as update email address for "ship error activity" or "returned product", you may please contact our support team. We will make those changes and update you.
Log in to Customer Control Panel
Click "Profile / Edit Login" to change your email or password.
Your Username Login is your email address.
If you forgot the email address you used to set up your account, please contact our support team
If you forget your password, please click the link below:
Enter your email address and click submit. The password will then be sent to your email address.
Adding and Managing New Users:
You may create users using the "Settings / Manage account" option in the Customer Portal.
User permissions may be set and changed by using the "Settings / Permission" menu. Only Super Admin has the access to "Settings". If you need access, please submit a request to our support team.