A customer placed an order from my website but I do not see it in the customer portal. What's wrong?
This is because the order notification failed and the order never made it to our system. When an order is notified to our ordering web services, if the order is placed successfully an OrderID number will be supplied as acknowledgement. If your system does not have our orderID number, then you can be sure that the order will not be found in the customer portal.
Shopping cart service providers like Paypal, e-junkie, 1shoppingcart DO NOT store our OrderID. So if the order notification fails, they don't have a way to re-post the failed orders. In cases such, you need to make sure and check the Customer Portal at least once a week to make sure all orders that are on your e-commerce shopping cart are also present in the Customer Portal. If any order is missing, please place the order using the "Order Management / Place Order" OR "Order Management / Import Orders" screens from the Customer Portal.