Place orders

There are 3 ways to place orders to our system:

1) Placing orders using Customer Portal:

        One order at a time:  

• Help video
• Login to the Customer Portal and click OrderManagement / Place Order.
  
  Multiple orders upload:
• Help video
• Download the sample orderupload.xls  
• PurchaseOrderNo: Your order number. Must be unique. Max 35 char
• ItemNo: Increment by 1 for each product per order
  • If Order#1 has two line items then ItemNo should be 1,2.
  • If Order#2 has three line items then ItemNo should be 1,2,3

• ProductId: Your SKU number for each product. 
• For multiple products per order, DO NOT repeat the address
• ShippingTypeId: Download supported shipping methods. https://acusecure.acutrack.com/download/ondemand/ShippingCarrier_Service.doc
• Login to the Customer Portal and go to OrderManagement / Import Orders and upload the spreadsheet with your orders.
• Order upload failure reasons: Refer to the article that explains few reasons the order upload may fail.

      - Place a re-order:  

• Login to the Customer Portal and go to "Order Management > View Orders"
• Select the order you want to reorder.

2) Notify orders from the e-commerce systems to Acutrack:

We are integrated with many shopping carts. Click here to find the supported shopping carts.
If the shopping cart you are using is not listed, please contact our sales team.
Enabling the notification from shopping carts to us is a one-time setup.
Please contact our support team for instructions to integrate these shopping carts with us.
Once the integration is completed, whenever your customer (buyer) places an order in your shopping cart, the shopping cart will automatically notify orders to our system.

Shopping Carts:

The shopping carts allow you to sell products individually and in bundles. Most of the shopping carts have features such as order notification and shipment confirmation API. These APIs allow us to receive orders and send shipping confirmation back to the shopping cart. 

Note: Please note that Acutrack does not collect the shipping cost the buyer (your customer) pays to purchase the product from your shopping carts. When the buyer makes the purchase from your shopping cart, the money goes to your bank/merchant account. We charge you the shipping cost on monthly basis for the orders we ship.

Landing Pages: 

Marketing funnel websites allow you to create landing pages to sell your products. Most of the marketing funnels have webhooks that notify orders. These webhooks allow us to receive orders. Marketing funnels may not have the feature to receive shipment notifications. However, we can send an email notification with the tracking number directly to your customers. Refer to the article

Subscription Model:

Subscription websites allow members (your customers) to subscribe for a product weekly, monthly, or annually. For the subscribed members, these websites automatically create an order for the subscribed products based on membership, weekly, monthly, or annually. Some of the websites provide order API, which allows us to receive the order created for the subscription. For example, if a member subscribes to a book monthly, an order will be automatically created each month and will be available on their customer portal. We can receive those orders each month and ship the book monthly to your customer. 

3) Shopping cart's order spreadsheet upload to Acutrack:

5) Order notification API:

Using our API is very simple. Sample order notification script for programming languages such as
PHP, ASP, .net is available in the documentation. Please see the attached document below.
Please contact salesteam@acutrack.com to set up an account. Our support team will provide a sandbox account to test and portal login to submit a ticket for any questions.

6) EDI Orders:

Retailers like Etsy, Walmart, Target requires EDI integration to process their orders. Our system does not handle EDI automation. These retailers will provide you a vendor portal where you can find the PO's and necessary labels.  If you receive orders from these retailers, place the order in our portal as customer pick up, and submit a ticket with the order number and required documents supplied by these retailers. We will print and apply the supplied documents and ship the order. Once the order is shipped, the tracking number will be updated to the order in our portal. Upload this tracking number to the retailers. For third party services and labels please refer to the additional fees  https://support.acutrack.com/hc/en-us/articles/360003056574-Description-of-Services

NOTE: We can take pre-orders even if the stock is depleted. Those orders will be placed on hold until the stock is received, at which point they will be fulfilled.