If you customer reports a defective CD / DVD / USB please login to our customer portal and submit a brand new order.(you might even want to add a “-a” or “-1” to the PO field for your records).
We will then reship with new tracking #s
For Analyzing purpose the CDs/DVDs can be sent to following address via standard USPS mail at "Attn:Fulfillment Returns:350 Sonic Avenue, Livermore, CA 94551"
We very rarely have defective CDs/DVDs and always want to know if there is a genuine issue; so we can correct it immediately so that it does not affect any future orders.
Please note that we DO NOT offer Return Management Services