There is no tracking update. How do I handle this?

If you see any of the following tracking statuses that means the carrier company has your package and is in the process of delivering it.

"Electronic Shipping Info Received"
"Pre-Shipment Info Sent"
"Not Found"
"Currently Awaiting Package"
"Label created"

It is most likely in transit and sometimes their status updates are little behind. Please check back again in a couple of days.

If your client is in dire need of receiving the order and cannot wait, please go to the customer portal and place another order using a different shipping method and request your client to return the previous order when received.

USPS/Postal service does not offer any insurance. We do offer a third party parcel insurance. Refer this link to learn more.