If an order's status is "NEW," you can change or modify its shipping address and the shipping method through Customer Portal.
In order to do this, login to the Customer Portal. Then, on the main menu, go to "Order Management > Edit Shipping Address."
Shipping Address Issues & Solutions
When shipping an order, if the USPS / UPS / FedEx API throws any error, the order will be placed in the Ship Error Activity screen and email is sent to your account. Please read the solutions below, update the address, and activate the order using the "OrderManagement / Ship Error Activity" tab. For domestic address, the "Domestic Address Validation" tool available in the same screen. The USPS Address Validation Tool is also a great alternative for checking addresses.
|Shipping Error||Solution||Contact your customer|
|Incomplete address / Non-Deliverable Address / Address Verification Failed / CONFIRM service error / denied, service unavailable or communication error||
|International Mail Shipping Label (large or small) processing error||Shipping Method is not supported. Chose different shipping method.|
|wrong address zipcode / Hard120207Missing/Invalid ShipTo PostalCode. Postal Code is required .||Zip code should be 5 digit for domestic orders||YES|
|Hard120206Missing or invalid ship to StateProvinceCode||State code is incorrect|
|Military Address / P.O Box Address||Military Address / P.O. Box address are supported ONLY by USPS. Do Not Choose UPS or FedEx|
|Domestic Address Validator||Use this tool to validate the domestic shipping address.|
Shipping to a PO Box
Please use USPS for the purpose of shipping to PO Box addresses.
FedEx requires a physical address as a shipment's final destination. If a FedEx is used for a PO Box address, the order will end up in Ship Error Activity and either the shipping method or shipping address would need to be changed.