When shipping an order, if the USPS /FedEx API throws an error, the order will be placed in the Ship Error Activity screen and email is sent to your account. We expect you to log in to the portal, update the address and activate the order using the "OrderManagement --> Ship Error Activity" tab.
Shipping Address Issues & Solutions
We have given you a list of common shipping error issues and corrective solutions in the table below. Additionally, for domestic address, the "Domestic Address Validation" tool is available on the "Ship Error Activity" tab. The USPS Address Validation Tool is also a great alternative for checking addresses.
Here is a brief "Help Video" which can help explain the process.
|Shipping Error||Solution||Contact your customer|
|Incomplete address / Non-Deliverable Address / Address Verification Failed / CONFIRM service error / denied, service unavailable or communication error||
|International Mail Shipping Label (large or small) processing error||Shipping Method is not supported. Chose a different shipping method.|
|wrong address zipcode / Hard120207Missing/Invalid ShipTo PostalCode. Postal Code is required .||Zipcode should be 5 digits for domestic orders||YES|
|Hard120206Missing or invalid ship to StateProvinceCode||State code is incorrect|
|Military Address / P.O Box Address||Military Address / P.O. Box address is supported ONLY by USPS. Do Not Choose UPS or FedEx|
|Domestic Address Validator||Use this tool to validate the domestic shipping address.|
Most of the domestic orders in the "Ship Error Activity" state may have an address format issue, such as "No space between street number and address." You can fix these issues without contacting the customer.
Verify the shipping address by searching for it through Google to make sure that the customer supplied address is correct. Sometimes a customer may enter "Blvd" for "Avenue".
Contact the customer in the following cases: Street number missing. Suite number missing, Street address missing, city and Zip Code not matching
If your customer confirms that the given address is correct, then please try changing the shipping method to different carriers. For example, if you are using USPS, try changing to FedEx
Please refer to the following list of supported country names by the USPS for international shipments: [USPS Supported Country Names]
Shipping to a PO Box
Please use USPS for the purpose of shipping to PO Box addresses.
FedEx requires a physical address as a shipment's final destination. If a FedEx is used for a PO Box address, the order will end up in Ship Error Activity and either the shipping method or shipping address would need to be changed.